Managing Difficult Conversations With Confidence
Facing the Conversation, Protecting the Relationship
£200.00£160.00
Difficult conversations are an unavoidable part of management, yet many managers delay them because they fear conflict, emotional reactions or damaging relationships. This one-day course helps managers approach challenging conversations with greater confidence, preparation and control. Participants will explore why difficult conversations become difficult, what typically goes wrong, and how to create a more constructive discussion even when emotions are high.
The course provides a practical structure for preparing, opening, managing and closing conversations involving performance, behaviour, conflict, attitude, attendance, expectations or working relationships. Learners will practise using calm, clear and respectful language while maintaining focus on facts, impact and outcomes. They will also develop techniques for managing resistance, defensiveness, silence, anger or disagreement.
By the end of the course, participants will feel more confident to address issues earlier, communicate more professionally and achieve clearer outcomes from challenging workplace conversations without avoiding the problem or escalating tension unnecessarily.
Rates shown are per person. A further discount of 10% is available by directly contacting us for bookings on 4 or more people.
To develop managers’ confidence, structure and emotional control when preparing for and leading difficult workplace conversations.
By the end of the course, participants will be able to:
Identify different types of difficult workplace conversations.
Understand why managers often avoid challenging conversations.
Prepare effectively using facts, desired outcomes and conversation planning.
Use clear, calm and respectful communication under pressure.
Manage emotional responses, resistance and disagreement constructively.
Participants will leave with:
Increased confidence to approach difficult conversations early.
A practical structure for planning and leading challenging discussions.
Improved ability to stay calm, professional and focused.
Techniques for handling defensiveness, anger, silence or disagreement.
A personal action plan for an upcoming or likely difficult conversation.
1 day
MS Teams
1-2-1 basis for dedicated attention or group session with up to 14 people
Participants will be issued with a CPD completion certificate
To cancel or reschedule an appointment, please contact us at least 72 hours before via email: info@consultancy-facilitation.com
By appointment. We will endeavour to schedule the training around your timings.