Handling Conflict Professionally
Resolving Tension Without Damaging Relationships
£200.00£160.00
Conflict is a normal part of working life, but when it is ignored or handled poorly, it can damage relationships, morale and performance. This one-day course helps managers approach workplace conflict with confidence, professionalism and calm judgement. Participants will explore the common causes of conflict, including misunderstandings, competing priorities, personality differences, unclear expectations and perceived unfairness. They will reflect on their own conflict style and learn how different responses can either escalate or reduce tension.
The course provides practical tools for de-escalating difficult situations, listening objectively, asking constructive questions and helping people move from blame to resolution. Through realistic scenarios and guided practice, learners will develop the skills to address conflict early and fairly.
By the end of the course, participants will be able to manage disagreements more effectively, protect working relationships and create practical outcomes that support team performance, respect and accountability.
Rates shown are per person. A further discount of 10% is available by directly contacting us for bookings on 4 or more people.
To equip managers with the confidence, tools and professional approach needed to manage workplace conflict constructively and respectfully.
By the end of the course, participants will be able to:
Identify common causes and early signs of workplace conflict.
Understand different conflict styles and their impact on outcomes.
Respond to conflict calmly, objectively and professionally.
Use structured conversations to explore issues and reduce tension.
Support practical agreements that protect relationships and improve working practices.
Participants will leave with:
Greater confidence in recognising and addressing conflict early.
A better understanding of their own conflict response style.
Practical tools for de-escalating tense situations.
Improved ability to facilitate fair and constructive conversations.
A clear approach to resolving conflict while maintaining professionalism.
1 day
MS Teams
1-2-1 basis for dedicated attention or group session with up to 14 people
Participants will be issued with a CPD completion certificate
To cancel or reschedule an appointment, please contact us at least 72 hours before via email: info@consultancy-facilitation.com
By appointment. We will endeavour to schedule the training around your timings.