Assertiveness at Work
Speaking Up Clearly, Calmly and Professionally
£200.00£160.00
Assertiveness is the ability to communicate clearly and confidently without being passive, aggressive or defensive. This one-day course helps participants speak up, express their needs, set boundaries and handle challenging interactions professionally. Learners will explore the difference between passive, aggressive and assertive behaviour, and consider how confidence, assumptions and workplace culture affect communication.
The course provides practical techniques for saying no, making requests, giving opinions, challenging respectfully and responding to pressure. Participants will practise assertive language that is clear, calm and respectful, while maintaining positive relationships. The course is useful for anyone who struggles to speak up in meetings, manage unreasonable demands, deal with dominant personalities or express disagreement constructively.
By the end of the day, participants will feel more confident in communicating their position, protecting their time and contribution, and handling workplace conversations with greater balance, professionalism and self-respect.
Rates shown are per person. A further discount of 10% is available by directly contacting us for bookings on 4 or more people.
To help participants communicate their views, needs and boundaries with confidence while maintaining respect and positive working relationships.
By the end of the course, participants will be able to:
Understand the difference between passive, aggressive and assertive behaviour.
Recognise situations where greater assertiveness is needed.
Communicate opinions, concerns and requests clearly and respectfully.
Say no, set boundaries and challenge appropriately.
Handle pushback, disagreement or pressure with calm confidence.
Participants will leave with:
Increased confidence in speaking up at work.
Practical language for assertive conversations.
Improved ability to set boundaries without guilt or aggression.
Better techniques for handling difficult responses.
A personal action plan for using assertiveness professionally.
1 day
MS Teams
1-2-1 basis for dedicated attention or group session with up to 14 people
Participants will be issued with a CPD completion certificate
To cancel or reschedule an appointment, please contact us at least 72 hours before via email: info@consultancy-facilitation.com
By appointment. We will endeavour to schedule the training around your timings.